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Aetna BCBS of MassachusettsCareCentrix Cigna of Massachusetts Commonwealth Care AllianceUnicare State Indemnity PlanConnecticareFallon Community Health PlanHarvard Pilgrim Health CareHealth New EnglandMasshealthMultiPlanNeighborhood Health PlanNetwork HealthOxford Health PlanPrime Health ServicesSenior Home Health Tufts Health Plan Veterans’ Administration
• Although Acton Nursing Services’ focus is principally on residents of Acton it also provides home health care services to residents of surrounding communities who exercise their statutory right to choose their home health care provider and select Acton Nursing Services. In recent years, ANS has responded to requests for services from residents of Boxborough, Carlisle, Concord, Littleton, Maynard and Stow.
Acton residents gain the benefit of being able to access help from dedicated professionals who are familiar with the Town. ANS’ dual-role of providing care at home and public health preventative care is beneficial to residents who may be aging or have aging family members living with them.
Acton’s population is projected to continue to “grey” as an increasing percentage of residents fall in the over-60 age range and ANS will serve an important role in keeping our community vibrant as more residents decide to age-in-place. Having home care services as an integral part of the town’s infrastructure also provides important insulation against the high level of churn seen in the home care provider system.
PATIENT SATISFACTION SURVEY – CENTERS FOR MEDICARE AND MEDICAID SERVICES
Patient Satisfaction Measure ANS / Massachusetts Avg / National Avg
How often the home health team gave care in a professional way? 97% / 88% /88%How well did the home health team communicate with patients? 95% / 85% / 85%Did the home health team discuss medicines, pain, and home safety with patient? 91% / 84% /83%How do patients rate the overall care from the home health agency? 98% / 85% / 84%Would patients recommend the home health agency to friends and family? 98% / 81% /78%Source: Medicare.gov website - Home Care Compare, April, 2016 – March, 2017
ANS did not get a CMS star rating for the period because the number of surveys returned did not reach the required threshold. ANS did have a high percentage (52%) of patients who did return their surveys.